FREQUENTLY ASKED QUESTIONS

WHAT DOES RNDC E-COMMERCE PLATFORM DO?


Republic Distributingon Company, Inc. (RNDC) has recently added a modern and convenient method to place orders, ship and communicate with Reps and support customers. Through this platform, Ccustomers can easily and efficiently purchase RNDC products , shop and learn about new products, get the latest information on deliveries and review their invoice history. We are pleased to offer this capability to enhance our relationships.




WHERE DO I START?


Go to www.erndc.com and select “Sign In”.

For our existing RNDC customers, you can also request access for a new account by clicking “Sign Up” in the menu. Set up your account with contact information including your email address, then. Then add your company information. To get started, we will need your Customer ID and a past invoice number which can be found on any previous RNDC invoices.




HOW DO I PURCHASE PRODUCTS?


Using the platform, it’s easy to browse, search, and purchase products. Customers are able to search for items by name, type, keywords, and price. In addition to seeing all available products, Ccustomers can also view recommendations from their Sales Representative which are highlighted on the Order Page in the form of Lists and with Thumbs Up icons on the shopping cards.

To add cases and singles when available, simply click on the organic ‘Add to Cart’ buttons through the platform. At anytime, a Customer can review their Cart on the Order page and Proceed to Checkout. Last minute

We have several short 45-60 second video tutorials available on the Tutorials page that are definitely worth watching.




HOW WILL I BE INVOICED?


In the same exact way you are now. Our online platform, submits orders into the same system as all of our other methods. Your deliveries are accompanied with
Now - however wWe provide historical invoice viewing AND do some exciting stuff in terms of sorting products and building in reminders based on invoice history for your most ordered products.




HOW WILL MY PRODUCTS BE DELIVERED?


After placing an order you will receive a confirmation email. Changes can be made by sending an email or calling your sales representative. Estimated Shipment and tracking information will be displayed in the platform on the Upcoming Deliveries page. Once a shipment is out for delivery, a real-time delivery notification will be sent, outlining the driver’s name and estimated arrival time . If there are any discrepancies upon delivery, like normal, they should be reported to your sales representative immediately.




WHAT IF THE PRODUCTS ARE OUT OF STOCK (OOS)?


RNDC’s e-commerce platform has real time access to product availability. We do our best to display availability at the time of selection. Sometimes availability levels vary beyond control at the time of ordering. Notifications and adjustment will be made in accordance with existing ordering processes already in place.




HOW CAN I REPORT DAMAGE OR INCOMPLETE DELIVERIES?


If you experience any breakage, wrong, or missing items, please contact your sales representative and we will work together to come to a timely and accurate resolution.




HOW EASY IS IT TO RE-ORDER?


Using the platform, it’s easy to to set up lists for automated product re-orders or automated re-order reminders that send text messages for final approval before submission . Check out the tutorials for how to set up for these easy mechanisms to save you time and ensure that you always have what you need on hand!




CAN OTHER TEAM MEMBERS BE GRANTED ACCESS TO THE ACCOUNT TO EXPLORE PRODUCTS, PLACE ORDERS AND RECEIVE NOTIFICATIONS OF UPCOMING DELIVERIES?


Absolutely!. From your account profile team members can be added simply by entering the e-mail and assigning them a role that is appropriate for them. For example, should they be allowed to order products or just shop and monitor deliveries? The choice is easily made on the drop down menu right next to the email address field and then when the invitation is sent by email they will be all set up.


People can also receive SMS text notifications for order approvals and deliveries without a full account simply by adding their number onto the business profile.




NEED SOMETHING ELSE? CAN WE HELP?


Of course we can! Call or send your sales representative an email with any questions.




DO YOU HAVE FEEDBACK FOR US?


We’ve designed our platform to be easy to use and intuitive. LibDib will do its best to ensure all our Makers and Customer’s are happy. We want everyone to be delighted with the overall distribution experience. If you have ideas on how to make our customer experience better please email us at support@erndc.com with your feedback. Thank you!





© 2019 Republic National Distributing Company.

A Part of Republic National Distributing Company

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