CHOOSE YOUR MARKET
CUSTOMERS IN D.C. CAN SELECT MARYLAND
LIST OF FAVORITES
ACCESS TO ORDER HISTORY
FREQUENTLY ASKED QUESTIONS
WHAT DOES RNDC e-COMMERCE PLATFORM DO?
Republic Distributing Company, Inc. (RNDC) has recently added a modern and convenient method to place orders, ship and communicate with sales representatives and support customers. Through this platform, customers can easily and efficiently purchase RNDC products, shop and learn about new items, get the latest information on deliveries and review their invoice history. We are pleased to offer this capability to enhance our relationships with our customers.
WHERE DO I START?
For our existing RNDC customers, you should have received an email with instructions to register on eRNDC and claim your account. If you did not receive this email, please visit www.erndc.com/customer and click on the abbreviation for the state that you are a customer in. Once you do this you will be redirected to a claim page. This page will allow you to get started, we will need your Customer ID and a past invoice number which can be found on any previous RNDC invoices.
HOW DO I PURCHASE PRODUCTS?
HOW WILL I BE INVOICED?
HOW WILL MY PRODUCTS BE DELIVERED?
After placing an order you will receive a confirmation email. Changes can be made by sending an email or calling your sales representative. Estimated Shipment and tracking information will be displayed in the platform on the Upcoming Deliveries page. Once a shipment is out for delivery, a real-time delivery notification will be sent, outlining the driver’s name and estimated arrival time . If there are any discrepancies upon delivery they should be reported to your sales representative immediately.
WHAT IF THE PRODUCTS ARE OUT OF STOCK?
HOW CAN I REPORT DAMAGE OR INCOMPLETE DELIVERIES?
If you experience any breakage, wrong, or missing items, please contact your sales representative and we will work together to come to a timely and accurate resolution.
HOW EASY IS RE-ORDER?
CAN OTHER TEAM MEMBERS BE GRANTED ACCESS TO THE ACCOUNT TO EXPLORE PRODUCTS, PLACE ORDERS AND RECEIVE NOTIFCATIONS OF UPCOMING DELIVERIES?
NEED SOMETHING ELSE? CAN WE HELP?
Of course we can! Call or send your sales representative an email with any questions.
DO YOU HAVE ANY FEEDBACK FOR US?
We’ve designed our platform to be easy to use and intuitive. RNDC will do its best to ensure all our suppliers and customer’s are happy. We want everyone to be delighted with the overall distribution experience. If you have ideas on how to make our customer experience better please email us at email@example.com with your feedback. Thank you!