Question 1

WHAT DOES RNDC e-COMMERCE PLATFORM DO?

Accepted Answer

Republic Distributing Company, Inc. (RNDC) has recently added a modern and convenient method to place orders, ship and communicate with sales representatives and support customers. Through this platform, customers can easily and efficiently purchase RNDC products, shop and learn about new items, get the latest information on deliveries and review their invoice history. We are pleased to offer this capability to enhance our relationships with our customers.

Question 2

WHERE DO I START?

Accepted Answer

For our existing RNDC customers, you should have received an email with instructions to register on eRNDC and claim your account. If you did not receive this email, please visit www.erndc.com/customer and click on the abbreviation for the state that you are a customer in. Once you do this you will be redirected to a claim page. This page will allow you to get started, we will need your Customer ID and a past invoice number which can be found on any previous RNDC invoices.   For registered and returning eRNDC Customers, click on the "Sign In" button on the top of the page.

Question 3

HOW DO I PURCHASE PRODUCTS?

Accepted Answer

Using the platform, it’s easy to browse, search, and purchase products. Customers are able to search for items by name, type, keywords, and price. In addition to seeing all available products, Customers can also view recommendations from their Sales Representative which are highlighted on the Order Page in the form of Lists and with Thumbs Up icons on the shopping cards.   To add cases and singles when available, simply click on the organic ‘Add to Cart’ buttons through the platform. At anytime, a customer can review their Cart on the Order page and Proceed to Checkout.

Question 4

HOW WILL I BE INVOICED?

Accepted Answer

In the same exact way you are now. Our online platform, submits orders into the same system as all of our other methods. We provide historical invoice viewing AND do some exciting stuff in terms of sorting products and building in reminders based on invoice history for your most ordered products.

Question 5

HOW WILL MY PRODUCTS BE DELIVERED?

Accepted Answer

After placing an order you will receive a confirmation email. Changes can be made by sending an email or calling your sales representative. Estimated Shipment and tracking information will be displayed in the platform on the Upcoming Deliveries page. Once a shipment is out for delivery, a real-time delivery notification will be sent, outlining the driver’s name and estimated arrival time . If there are any discrepancies upon delivery they should be reported to your sales representative immediately.

Question 6

WHAT IF THE PRODUCTS ARE OUT OF STOCK?

Accepted Answer

RNDC’s e-commerce platform has real time access to product availability. We do our best to display availability at the time of selection. Sometimes availability levels vary beyond control at the time of ordering. Notifications and adjustment will be made in accordance with existing ordering processes already in place.

Question 7

HOW CAN I REPORT DAMAGE OR INCOMPLETE DELIVERIES?

Accepted Answer

If you experience any breakage, wrong, or missing items, please contact your sales representative and we will work together to come to a timely and accurate resolution.

Question 8

HOW EASY IS RE-ORDER?

Accepted Answer

Using the platform, it’s easy to set up lists for automated product re-orders or automated re-order reminders that send text messages for final approval before submission . Check out the tutorials for how to set up for these easy mechanisms to save you time and ensure that you always have what you need on hand!

Question 9

CAN OTHER TEAM MEMBERS BE GRANTED ACCESS TO THE ACCOUNT TO EXPLORE PRODUCTS, PLACE ORDERS AND RECEIVE NOTIFCATIONS OF UPCOMING DELIVERIES?"

Accepted Answer

Absolutely! From your account profile team members can be added simply by entering the e-mail and assigning them a role that is appropriate for them. For example, should they be allowed to order products or just shop and monitor deliveries? The choice is easily made on the drop down menu right next to the email address field and then when the invitation is sent by email they will be all set up.  People can also receive SMS text notifications for order approvals and deliveries without a full account simply by adding their number onto the business profile.

Question 10

NEED SOMETHING ELSE? CAN WE HELP?

Accepted Answer

Of course we can! Call or send your sales representative an email with any questions.

Question 11

DO YOU HAVE ANY FEEDBACK FOR US?

Accepted Answer

We’ve designed our platform to be easy to use and intuitive. RNDC will do its best to ensure all our suppliers and customer’s are happy. We want everyone to be delighted with the overall distribution experience. If you have ideas on how to make our customer experience better please email us at support@erndc.com with your feedback. Thank you!

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